Refund and Returns Policy
This policy explains the refund conditions for IT Ways software and CRM services, as well as the return and refund conditions that may apply to eligible physical products.
Transparent protection for digital services and physical purchases.
Software & CRM Services
We aim to deliver reliable, high-performance software and CRM platforms. If you are not satisfied with a software or CRM service, the following refund conditions apply:
Refund Window
Refund requests must be formally submitted within 30 days from the date of purchase.
Eligible Amount
Refunds apply strictly to the unused portion of the service period or subscription plan.
How to Request
Contact the IT Ways support team and provide your purchase invoice, account identifier, or service details.
Evaluation & Review
Each request is reviewed systematically according to the applicable service terms and consumption history.
Need Help With a Software or CRM Refund?
If you have questions, concerns, or a refund request relating to a software or CRM service, contact the IT Ways support team.
Return & Refund Policy for Physical Products
Thank you for shopping with IT Ways.
If you are not completely satisfied with an eligible physical-product purchase, this section explains the conditions that may apply to cancellations, returns, and refunds.
Definitions
For the purposes of this Return and Refund Policy:
Company ▼
Refers to IT Ways (referred to as either "the Company", "We", "Us" or "Our" in this Agreement).
Goods ▼
Refers to the physical items offered for sale on the Service.
Orders ▼
Means a request by You to purchase Goods from Us.
Service ▼
Refers to the Website and digital portal through which the purchase is conducted.
You ▼
Means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Order Cancellation
You are entitled to cancel Your Order within 30 days without giving any reason for doing so.
The deadline for cancelling an eligible Order is 30 days from the date on which You received the Goods or on which a third party you have appointed (who is not the carrier) takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by contacting IT Ways support.
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Eligible period from the date the physical goods are received.
Processing timeframe once the returned items are received and inspected.
Conditions for Returns
When Is a Product Eligible for Return?
In order for the Goods to be eligible for a return, please ensure that:
Items That May Not Be Eligible
The following Goods cannot be returned:
- Personalized Goods: The supply of Goods made to Your specifications or clearly personalized.
- Perishable Goods: The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly, or where the date of expiry has passed.
- Unsealed Health/Hygiene Items: The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- Inseparably Mixed Items: The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Sale Items
Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded.
Note: This exclusion may not apply to You if it is not permitted by applicable consumer protection laws in your jurisdiction.
How to Return an Eligible Product
You are responsible for the cost and risk of returning the Goods to Us. We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service.
We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery. Return address instructions will be provided when your return request is approved.
Submit your request and receive official return instructions.
Ensure the items meet all 30-day and packaging criteria.
Securely pack goods in original packaging where required.
Dispatch using an insured and trackable carrier service.
Item is checked and verified before refund is issued.
Returns for Gifts
If the Goods were marked as a gift when purchased ▼
If the Goods were marked as a gift when purchased and shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be provided to you.
If the Goods were not marked as a gift ▼
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to you later, We will send the refund directly to the gift giver.
Refund Process Flow
Here is how your refund moves from initial submission to final credit:
Questions About a Refund or Return?
If you have questions about this Refund and Returns Policy, contact the IT Ways team for assistance.